A mail-in repair, explained clearly — from choosing your repair to the moment your device is back in your hands.
Choose your device, model and the repair you need. We'll show you the part-quality options and price before you pay.
Review your booking summary and pay online. Your booking is only confirmed once payment is verified.
Follow our packing guidance and send your device to our workshop using an insured, tracked postal service.
Once your device arrives, our technicians check it in and confirm the fault before starting work.
We carry out the repair with quality parts, then test the device thoroughly before it leaves the workshop.
Your device is dispatched on an insured, tracked service and you'll get the tracking details by email.
Choose your device, model and the repair you need. We'll show you the part-quality options and price before you pay.
Review your booking summary and pay online. Your booking is only confirmed once payment is verified.
Follow our packing guidance and send your device to our workshop using an insured, tracked postal service.
Once your device arrives, our technicians check it in and confirm the fault before starting work.
We carry out the repair with quality parts, then test the device thoroughly before it leaves the workshop.
Your device is dispatched on an insured, tracked service and you'll get the tracking details by email.
Please allow approximately 3–4 working days from the date your device arrives with us.
Many straightforward repairs can be completed within two working hours after inspection. Repairs requiring diagnostics, additional approval or unavailable parts may take longer.
Once repaired and tested, your device will normally be dispatched on the next working day.