Mail-in repairs from anywhere in the UK

Before packing

• Back up your data where possible.
• Remove the SIM card and SIM tray.
• Turn off the device where possible.
• Remove cases, memory cards and unrelated accessories unless requested.

Packing your device

• Wrap the device securely in approximately five or six layers of bubble wrap.
• Place it inside a strong, appropriately sized box.
• Do not send the device using only a paper or padded envelope.
• Fill empty space so the device cannot move inside the box.
• Place the printed repair slip inside the parcel.

Sending your parcel

• Send your parcel using Royal Mail Special Delivery or another insured, fully tracked postal service.
• Keep your postage receipt, tracking number and proof of insured value.
• Insure the parcel for a value that reflects your device.

Turnaround

Please allow approximately 3–4 working days from the date your device arrives with us.

Many straightforward repairs can be completed within two working hours after inspection. Repairs requiring diagnostics, additional approval or unavailable parts may take longer.

Once repaired and tested, your device will normally be dispatched on the next working day.